There is a setting at the bottom of the financial transactions page (Mange -> Financials -> Transactions) that allows you to toggle if owners can see their financial transactions. When enabled, owners will be able to see the financial transactions. This means when you associate a transaction with a home, the owner will be able…
During Dwolla sign-up you might be asked to upload an image of a document proving your identity. Tips when using a driver’s license or government-issued ID: Tips when using a passport: We hope this guidance from Dwolla helps. Unfortunately, we’ve found even when uploading a properly captured image, Dwolla may still not accept the file.…
We did our best to avoid the deep hole that is configurable permissions and we think we’ve done a great job. There are only two roles: site admin and non-site admin. You control who is an admin in Manage -> Residents and click on a resident to view their details. Site admin can edit and…
We’ve done our best to make the free versions of Community Ally’s tools as powerful as possible to help people improve their community. Unsurprisingly, there are costs associated with providing these amazing tools. Specifically, storing/accessing your data, sending emails that actually make it to your recipient’s inbox, and powerful bank integrations. Free Limits The first…
We were asked once to create a physical piece of reference that could be handed out at an association meeting. Hope this helps. Reach out any time if you have suggestions on how to improve it. http://help.communityally.org/wp-content/uploads/2019/12/HOA-Ally-quick-reference.pdf Or you have have a version that fills up an 8.5″x11″ sheet of paper: http://help.communityally.org/wp-content/uploads/2019/12/HOA-ALLY-quick-reference-full-sheet.pdf
The fastest and easiest way to add or remove homes from your site is to reach out to us at support. We’re happy to make changes for you as frequently as you need. If you prefer to make changes yourself you can do so with the advanced home editor tool, which is not accessible from…
How to Make an Online Payment with Stripe View our new article here: https://help.communityally.org/sign-up-with-stripe-to-make-payments/ How to Make an Online Payment with Dwolla (Old/Deprecated) Community Ally has partnered with Dwolla to process online payments in a very secure and easy manner. Note, Dwolla only supports eCheck/ACH payments, not credit/debit card payments. We investigated just about every…
Using the invoice mailing feature, you can quickly and easily send out PDF invoices to your residents via e-mail or paper mail. We split the process needed to send invoices into 4 steps to make the process as simple as possible. 1. Information First, in order to mail or generate invoices, we need to know…
The discussion threads on the home page are a great way to have a conversation about a topic in way that it is tracked and allows people to engage relative to their interest. Based on user feedback we’ve found most users prefer the home page discussion, versus the “discussion” group e-mail, because it spares the…
Sending e-mails from within Condo Ally is very easy if you want to send a quick text message. If you want to add an attachment to your message, that’s also pretty easy, but you need to step outside of the Condo Ally site. First, find the “group e-mail address” of the group to which you…