We try our best to make it to your inbox, but sometimes there’s nothing we can do and emails go to your junk/spam folder instead. Here are instructions for how to tell your email client that our emails should not go to spam, based on your email host. Gmail Open the email in your spam…
Both Condo Ally and HOA Ally use the same underlying system, the difference is simply how your community is structured. Good news: you can customize either one to behave similarly, so you don’t need to worry about making a “wrong” choice. Not sure? Here’s a quick guide: Townhome communities are the most common gray area:…
E‑forms provide a way for associations to replace paper processes with online workflows. An administrator can design a template with one or more steps, assign each step to specific roles and collect information via various field types. Accessing the E‑Form Template Editor To manage templates, log into your Community Ally site as a site admin.…
If you prefer an app-like experience where you have an icon on your device’s home screen and it launches without all the bells and whistles of a browser, you’re in luck! We built the Community Ally web app to work well like an app which means you can get the best of both worlds. To…
In 2010, my wife and I bought a condo. After closing, we walked into our new home—and right inside the front door was a lone filing cabinet. The rest of the unit was empty. As luck would have it, our new neighbor across the hall was just heading out. We introduced ourselves and asked if…
We never thought this would be an issue until we started hearing folks say it the “wrong” way. We started the company to help neighbors… To be their ALLY (al-i, /ˈaˌlī,əˈlī/) like World War 2 allies. Allies in a war against apathy. But we started in Chicago and just about every condo building had an…
Our email service provider (who does a great job making sure your association emails get passed your spam folder) has a 10MB attachment limit. This may seem low, but it’s a safe limit since most of the big providers have varying limits of their own. This way, we can be sure your attachment will make…
The maintenance tool (Click Documents & Info, then Maintenance) is a simple page to track improvement projects to your building or community. Many associations have recurring maintenance on a fixed or variable scheduled. For example, many condo associations in Chicago need to clean the building grease trap on a regular basis. Occasionally pipes back up…
We knew most small, self-managed associations use Excel/Google Sheets, which are very powerful and flexible. For our budget tool we didn’t want to compete with them so we focused on simplicity and consistency with the transactions page. Line Items The line items for the budget tool are controlled by the financial categories: To add new…
The Stripe dashboard is almost too powerful. You can get yourself into some trouble if you start clicking around and adding and editing users and adding editing payments. It’s your account and you can use it how you please, but our suggestion is that you should really only go into the Stripe Dashboard to add…